Currency + Shipping + Taxes





CURRENCY

Base fixed currencies: AUD, USD, EUR, GBP

All other local currencies are converted by Shopify on a daily rate, so prices will fluctuate!

If you need any further assistance with your order, please direct message Tom Waugh via the Ignite Digi Instagram, or send him an email sales@ignitedigi.com.au





DISPATCHING

Orders are processed Monday to Friday.

The daily cut off time before parcels are taken to the depot is 1:30pm Australian Eastern Standard Time (AEST).

Current date and time at Ignite HQ:






SHIPPING FEES

Australia

$0 — $800 AUD order, AusPost Express = $20.00 inc. GST

$800 AUD or more = free AusPost Express

Oceania / New Zealand

$0 — $1200 AUD order, DHL Express = $49.70 AUD

$1200 AUD or more = free DHL Express

Europe (VAT countries, see below)

€0 - €750 - DHL Express = €37.95
Plus €20.00 DDP handling fee (more info about DDP below) = €57.95

€750 or more = free DHL Express
Plus €20.00 DDP handling fee (more info about DDP below) = €57.95

Europe (non-VAT countries)

€0 - €750 (pre VAT/Duties) DHL Express = €37.95

€750 or more (pre VAT/Duties) = free DHL Express

United Kingdom

£0 — £630 (pre VAT/Duties) DHL Express = £31.00
Plus £16.00 DDP handling fee (more info about DDP below) = £47.00

£630 or more = free DHL Express
Plus £16.00 DDP handling fee (more info about DDP below) = £16.00

North America

$0 — $800 USD, DHL Express = $41.00 USD

$800 USD or more = free DHL Express

Asia (most countries)

$0 — $800 USD (or equivalent) order, DHL Express = $34.00 USD

$800 USD or more = free DHL Express

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Some regional countries like Peru and Iceland have a higher minimum order total before free shipping is available.

You will see the final shipping rate once you've entered your address at checkout.





TAXES & DUTIES

Australia GST

As of June 2024, Australian customers will now see prices in AUD including GST.

To see the GST charged, go to Checkout and look under "Total"

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EU VAT & Duties

All prices on the store in € are ex VAT and duties. Once you enter your shipping address, the cart will calculate applicable duties and VAT for your country.

Please enter your VAT ID in the Order Notes at checkout!

The following countries are supported for VAT and Duties collection at checkout:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland

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UK VAT & Duties

All prices on the store in £ are ex VAT and duties. Once you enter your shipping address, the cart will calculate applicable duties and VAT (20%)

Please enter your UK VAT registration number in the Order Notes at checkout!



 


DELIVERED DUTY PAID (DDP)

What is Delivery Duty Paid (DDP) shipping?

DDP shipping is when the seller takes complete responsibility for delivering the goods to the buyer’s destination. The seller bears all costs and risks in order fulfilment. These include the cost of transportation, customs clearance, taxes, and so on.

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What are the advantages of DDP shipping?

The customer only has to pay once. They do not have to worry about risks, processes, and costs involved in transport and customs clearance.

It also reduces the time stuck in customs waiting for duties/VAT to be paid.

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What are some of the costs involved in DDP shipping?

We have to pay DHL Express to fill out the DDP paperwork. They charge a flat rate handling fee of $30 AUD.

Lower value orders will be charged $89.70 AUD (or your local currency equivalent). $59.70 AUD of that fee is the shipping cost, and $30 AUD is the customs handling fee.

If your order is more than $1200 AUD (or your local currency equivalent) and qualifies for "FREE SHIPPING", you're still required to pay the $30 AUD customs handling fee that DHL charge us.

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Wrapping Up

Previously we shipped Delivered At Place (DAP), which meant we didn't collect duties/VAT on checkout.

After shipping your order, DHL would email you an invoice for any duties, VAT and an admin fee, to be paid by you before the package could clear customs.

DDP is simply a prepaid duties and VAT process.





CURRENT GLOBAL DELIVERY TIMES

Ignite Digi is based in Hobart, Tasmania, Australia and we use DHL Express to deliver your accessories as quickly as possible!


"My DHL Tracking doesn't align with these delivery times?!?"

Please trust the estimates listed below!

Since 2020, DHL Express have been WAY overestimating their delivery date so that they look awesome when they deliver "early"... we've based the below numbers on the thousands of real shipments we've made to you.

We can ship using your DHL account if you prefer, but no FEDEX accounts sorry. We've experienced poor service, large delays and inflated prices from FEDEX in Tasmania.

DHL INTERNATIONAL EXPRESS  DELIVERY TIME (inc. weekends) ADDITIONAL INFO
South West USA 4-6 days
North West USA 5-7 days
North East USA 6-8 days
South East USA 5-7 days
Central USA 6-8 days
Mexico 5-7 days
West Canada 5-7 days
East Canada 6-8 days
UK 5-7 days
Western Europe 5-7 days
Eastern Europe 6-8 days
Middle East 5-7 days
South East Asia 4-6 days
India 7-10 days Customs entry time may significantly add to this
New Zealand 3-5 days
South America 8-12 days Customs entry time may significantly add to this
.
AUSPOST EXPRESS DELIVERY TIME (inc. weekends) ADDITIONAL INFO
Metro NSW/VIC/SA/QLD/ACT/TAS 1-3 days
Metro WA/NT 2-4 days
Regional areas 2-5 days









STAY LIT! 🎥🔥

Enjoy your accessories!

We look forward to seeing what you create and remember to tag us so we can share on socials.

For now, we're back to the workshop...