Currency + Shipping + Taxes





CURRENCY

Base fixed currencies: AUD, USD, EUR, GBP

All other local currencies are converted by Shopify on a daily rate, so prices will fluctuate!

If you need any further assistance with your order, please direct message Tom Waugh via the Ignite Digi Instagram, or send him an email sales@ignitedigi.com.au





DISPATCHING

Orders are processed Monday to Friday.

The daily cut off time before parcels are taken to the depot is 1:30pm Australian Eastern Standard Time (AEST).

Current date and time at Ignite HQ:






SHIPPING FEES

Australia

$0 - $800 AUD order = $20.00 inc. GST with AusPost Express

$800 AUD or more = free AusPost Express

Oceania / New Zealand

$0 - $1200 AUD order = $49.70 AUD with DHL Express

$1200 AUD or more = free DHL Express

Europe

€0 - €750 order = €37.95 with DHL Express

€750 or more = free DHL Express 

United Kingdom

£0 - £630 order = £31.00 with DHL Express

£630 or more = free DHL Express

North America

$0 - $800 USD order = $41.00 USD with DHL Express

$800 USD or more = free DHL Express

Asia (most countries)

$0 - $800 USD (or equivalent) order = $34.00 USD with DHL Express

$800 USD or more = free DHL Express

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Some regional countries like Peru and Iceland have a higher minimum order total before free shipping is available.

You will see the final shipping rate once you've entered your address at checkout.





TAXES & DUTIES

Australia GST

As of June 2024, Australian customers will now see prices in AUD including GST.

To see the GST charged, go to Checkout and look under "Total"

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EU VAT & Duties

All prices on the store in € are ex VAT and duties.

Please enter your VAT ID in the Order Notes at checkout!

We ship Delivered At Place (DAP) which means any relevant VAT and Duties will be collected by DHL Express, once the shipment has left Australia and is on route to you.

Keep an eye out for the email from DHL Express. We will declare the full value (in the currency you paid) for customs.

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UK VAT & Duties

All prices on the store in £ are ex VAT and duties.

Please enter your UK VAT registration number in the Order Notes at checkout!

We ship Delivered At Place (DAP) which means any relevant VAT and Duties will be collected by DHL Express, once the shipment has left Australia and is on route to you.

Keep an eye out for the email from DHL Express. We will declare the full value (in the currency you paid) for customs.

 


DELIVERED DUTY PAID (DDP)

As of 9th December 2024, we no longer offer Delivered Duty Paid (DDP) shipments.




CURRENT GLOBAL DELIVERY TIMES

Ignite Digi is based in Hobart, Tasmania, Australia and we use DHL Express to deliver your accessories as quickly as possible!


"My DHL Tracking doesn't align with these delivery times?!?"

Please trust the estimates listed below!

Since 2020, DHL Express have been WAY overestimating their delivery date so that they look awesome when they deliver "early"... we've based the below numbers on the thousands of real shipments we've made to you.

We can ship using your DHL account if you prefer, but no FEDEX accounts sorry. We've experienced poor service, large delays and inflated prices from FEDEX in Tasmania.

DHL INTERNATIONAL EXPRESS  DELIVERY TIME (inc. weekends) ADDITIONAL INFO
South West USA 4-6 days
North West USA 5-7 days
North East USA 6-8 days
South East USA 5-7 days
Central USA 6-8 days
Mexico 5-7 days
West Canada 5-7 days
East Canada 6-8 days
UK 5-7 days
Western Europe 5-7 days
Eastern Europe 6-8 days
Middle East 5-7 days
South East Asia 4-6 days
India 7-10 days Customs entry time may significantly add to this
New Zealand 3-5 days
South America 8-12 days Customs entry time may significantly add to this
.
AUSPOST EXPRESS DELIVERY TIME (inc. weekends) ADDITIONAL INFO
Metro NSW/VIC/SA/QLD/ACT/TAS 1-3 days
Metro WA/NT 2-4 days
Regional areas 2-5 days









STAY LIT! 🎥🔥

Enjoy your accessories!

We look forward to seeing what you create and remember to tag us so we can share on socials.

For now, we're back to the workshop...